Become a Step Down Transformer
Reactivity is hard-wired into all of us!
By definition reactivity is an autonomic function related to a perception of threat. When pressure and stress go up in a busy dental practice, reactivity tends to raise its ugly head.
Knowing Yourself is Hard Work.
From experience I know that seeing reactivity in others is usually easier than seeing it in myself, but I’ve learned to periodically focus on my emotional situation. I’ve learned that one of the best practices I can strive to embrace is to become a “step down transformer.” This means I focus on being someone who converts high-voltage, low-current power into low-voltage, high-current power. By taking in all of the energy and refocusing it in a positive and more relaxed direction, patients and team members are apt to feel better.
In the presence of ongoing stress—which easily produces an undercurrent of anxiety and reactivity, being less anxious will help others be calm. Stop and observe what is going on in your practice emotional system. Respond calmly and thoughtfully to allow time for others to reboot.
Your team and patients want you to be their guide.
As you work on yourself, you will see how much they appreciate the model of calmness you give them. By leading with calmness, you are creating an environment in which people can be their best and feel competent. Now, that’s leadership!
One thought on “Become a Step Down Transformer”
This is really good advice. As a patient of Dennis I can attest to the impact his calmness has on his staff and on his patients. Visiting the dentist can be filled with anxiety for many people. It is marginally helpful to tell people to relax but it is very helpful to help them relax by providing them an atmosphere that is less-anxious.