Trust in Relationship-Based Practices
What is trust and why does it matter in the relationship-based practice? Writer and public speaker Steven M. R. Covey
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relationship
What’s the Benefit of Small Group Learning?
Small group learning is the linchpin of lifelong professional satisfaction. My partner Nancy and I are excited to be the
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Become a World-Class Listener Part 2
Listening is a skill everyone likes to talk about but very few actually know how to enact. It’s more challenging
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Become a World-Class Listener Part 1
Dr. Pankey had an advantage most of us do not that made him a world-class listener. Often labeled a disability,
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Trust in the First 10 Seconds
Do you want to develop an emotionally engaged, relationship-based practice where people choose you over the insurance-driven option? It is
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On Providing a Fix vs an Experience: Part 1
What makes dental care a valued investment versus a fix patients choose begrudgingly? One morning I had an automobile breakdown
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Powerful Questions in a Pre-Clinical Dental Conversation
As a maximizer, I’m always tweaking processes to try to make things a little better. A few years back on the
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Becoming a Relationship-Based Advocate for Patient Health
Dentistry is rapidly segmenting into two distinct professions. One will be what most patients think of as traditional dentistry. The
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Please Bring Your Smartphone: Part 1
It’s been a decade and a half since I hung my shingle. While setting up and decorating my first office,
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Know Your Patient: Part 1
Knowing your patient beyond their surface structure is essential. It is a process of discovery that is fueled by curiosity.
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