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relationship

Communication Practice Management 

Trust in Relationship-Based Practices

Edwin "Mac" McDonald DDS 1 Comment leadership, Personal Growth, relationship

What is trust and why does it matter in the relationship-based practice?  Writer and public speaker Steven M. R. Covey

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Continuing Education 

What’s the Benefit of Small Group Learning?

Denison E. Byrne, DDS, MAGD 0 Comments dental study club, learning, relationship, study clubs

Small group learning is the linchpin of lifelong professional satisfaction.  My partner Nancy and I are excited to be the

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Communication Practice Management 

Become a World-Class Listener Part 2

Bill Gregg DDS 1 Comment Communication, Patient Communication, relationship

Listening is a skill everyone likes to talk about but very few actually know how to enact. It’s more challenging

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Communication Practice Management 

Become a World-Class Listener Part 1

Bill Gregg DDS 1 Comment Communication, Listening, Patient Communication, relationship

Dr. Pankey had an advantage most of us do not that made him a world-class listener. Often labeled a disability,

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Communication Practice Management 

Trust in the First 10 Seconds

Bill Gregg DDS 0 Comments Communication, Listening, relationship

Do you want to develop an emotionally engaged, relationship-based practice where people choose you over the insurance-driven option? It is

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Communication Practice Management 

On Providing a Fix vs an Experience: Part 1

Will Kelly DMD 0 Comments co-discovery, Communication, relationship, Value

What makes dental care a valued investment versus a fix patients choose begrudgingly?  One morning I had an automobile breakdown

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Communication 

Powerful Questions in a Pre-Clinical Dental Conversation

Brad Weiss 1 Comment New Patients, relationship

As a maximizer, I’m always tweaking processes to try to make things a little better. A few years back on the

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Communication Occlusion Practice Management 

Becoming a Relationship-Based Advocate for Patient Health

Bill Gregg DDS 1 Comment Dental Hygiene, Health, relationship

Dentistry is rapidly segmenting into two distinct professions. One will be what most patients think of as traditional dentistry. The

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Practice Management 

Please Bring Your Smartphone: Part 1

Will Kelly DMD 0 Comments marketing, relationship

It’s been a decade and a half since I hung my shingle. While setting up and decorating my first office,

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Communication Practice Management 

Know Your Patient: Part 1

Edwin "Mac" McDonald DDS 0 Comments Communication, relationship

Knowing your patient beyond their surface structure is essential. It is a process of discovery that is fueled by curiosity.

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ADA CERP Recognition


The Pankey Institute is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

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