4 Cornerstones of Successful Dentistry: Team & Growth

January 22, 2018 Mary Osborne RDH

There are four cornerstones of dentistry that determine a balance essential for true success. In Part 1 of this series, I discussed Clinical Services and Patient Care, which have an external focus on patients. They guide how you and your standards are viewed by your community and presented to them.

Now, I’ll dive into Team Participation and Practice Growth and Development. These two cornerstones have an internal focus that shape quality of life and internal direction.

All four of the interrelated cornerstones will impact success in dentistry, especially if one is out of balance with the others. Use them to identify your current reality, vision for the future, and action plan.

Cornerstones of Dentistry: Team Participation and Practice Growth and Development

Team Participation

Team participation is a tacit feature of all dental practices. Team members have a huge impact on the practice atmosphere, as well as the collective success of patient care. Individually, the level and quality of team participation must be cultivated and supported based on your practice vision.

You can seek out and hire team members who are passionate and keen on raising the practice up. You can also determine standards for teamwork built on healthy expectations, the fair exchange of ideas, and support of insights. You can design a culture that enables different opinions to thrive in light of shared values. You can share the ups and downs, as well as the pride and purpose, of working together.

Practice Growth & Development

You have the ultimate say in defining and instituting a standard for growth. In your practice, you create and have responsibility for meeting goals related to finances, size of patient base, size of practice team, and your schedule.

Your personal and professional growth is your decision. You can seek out opportunities that fit your educational desires and sense of monetary value. It’s not helpful to compare yourself to other practices, because their goals and how they achieve them will not be the same. The ‘return on investment’ for CE and other professional development can only be gauged by you.

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Mary Osborne RDH

Mary is known internationally as a writer and speaker on patient care and communication. Her writing has been acclaimed in respected print and online publications. She is widely known at dental meetings in the U.S., Canada, and Europe as a knowledgeable and dynamic speaker. Her passion for dentistry inspires individuals and groups to bring the best of themselves to their work, and to fully embrace the difference they make in the lives of those they serve.

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4 Cornerstones of Successful Dentistry: Clinical Services & Patient Care

January 19, 2018 Mary Osborne RDH

Success in dentistry centers on four cornerstones that focus both externally and internally. Though they provide a clear foundation, of course every dentist and dental team will have a different sense of how to measure their success.

Part of what makes your practice unique are the standards you set in each of the four cornerstones: Clinical Services, Patient Care, Team Participation, and Practice Growth and Development.

In this blog, I’ll discuss the first two cornerstones and in Part 2 I’ll discuss the final two essential pieces of the practice puzzle. Together, they create a critical balance, especially in how they interact dynamically.

Cornerstones of Dentistry: Clinical Services and Patient Care

Clinical Services

Each dentist will have their own individual sense of what services they wish to provide and how they want to structure their practice system. With this kind of freedom, the clinician decides what standards of care are enforced and how they are applied to practice services.

Part of why dentistry is such an exciting and opportunity-filled profession is that this kind of flexibility exists. You can say what matters to you and design a practice that embraces your values. You are the only one who can determine your level of commitment.

Patient Care

It’s up to you how you will care for your patients. You are able to pursue aspirational paths of continuing to seek education, empowering yourself and others, and partnering with your patients and team.

You can also guide your patients and support them in reaching the highest levels of health they can. Along with your freedom to set standards for yourself, you can also decide how much trust you will share with your patients. Then, you can create relationships built on that degree of trust.

To be continued…

How do you define your values and vision in your dental practice? 

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Mary Osborne RDH

Mary is known internationally as a writer and speaker on patient care and communication. Her writing has been acclaimed in respected print and online publications. She is widely known at dental meetings in the U.S., Canada, and Europe as a knowledgeable and dynamic speaker. Her passion for dentistry inspires individuals and groups to bring the best of themselves to their work, and to fully embrace the difference they make in the lives of those they serve.

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Work Life Philosophy: Play Part 2

January 17, 2018 Bill Davis

This blog is a continuation of an excerpt from Dr. Bill Davis’ upcoming Pankey Insider article. Here, Dr. Davis explores the concept of ‘play’ as a key facet of Pankey Philosophy:

Artistry, Dentistry, and Play

Anthropologist Ashley Montagu, in his book, Growing Young, lists what he calls “neotenous traits,” characteristics of a youthful attitude toward life. These include curiosity, love, friendship, taking pleasure in problem-solving, exploration, invention, imagination. All of these are facets of play.

Another dimension of play is that of creation. There is an element of artistry in dentistry itself, but many dentists also find pleasure and satisfaction in other forms of artistic creation, such as gardening, making stained glass windows, cabinet-making, restoring antique automobiles, sculpting.

Creativity can be therapeutic, as well as fun. A man in Michigan took up playing the bones when he was past 65 to try to reverse an arthritic condition in his hands. Today, he plays at folk festivals, concerts and other gatherings, and his hands are even more supple than ever. His spirit is supple as well.

Is there enough play in your life? Do you enjoy leisure activities with your family and friends? Or do you find yourself talking shop even while playing golf? When was the last time you asked a waitress or mail person if she or he had heard any good jokes? What activities do you do for the sheer pleasure of doing them?

Have you seen any good sunsets lately? Is there something creative that you’ve always wanted to do but “never had time?” Do you have an urge to ask your children to teach you skate-boarding or hacky sack? The longer you wait, the more you will miss.

What keeps you spirited and engaged in your dental career? Please share your insight with the Pankey community in the comments! 

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Bill Davis

William J. Davis DDS, MS is practicing dentist and a Professor at the University of Toledo in the College Of Medicine. He has been directing a hospital based General Practice Residency for past 40 years. Formal education at Marquette, Sloan Kettering Michigan, the Pankey Institute and Northwestern. In 1987 he co-authored a book with Dr. L.D. Pankey, “A Philosophy of the Practice of Dentistry”. Bill has been married to his wife, Pamela, for 50 years. They have three adult sons and four grandchildren. When not practicing dentistry he teaches flying.

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Leadership in the Dental Profession: Know Yourself

November 8, 2017 Edwin "Mac" McDonald DDS

For the student of the Pankey Philosophy, ‘Know Yourself’ is a familiar phrase. Dr. Pankey spoke often about understanding your own temperament, circumstances, and objectives. Those are the things that are usually known to us and the people around us.

Valuing the Deep Structure of Ourselves

Modern psychology might call that the surface structure of our thinking, feeling, and behavior. Knowing these things is critical to our decision making and moment-to-moment activities. Dr. Pankey was also a student of and eventually a master of the deep structure that is composed of our emotions and the memories from our life’s experiences that fuel those emotions.

Those emotions and memories are less well known to us and their impact is less appreciated by us. However, they are very powerful drivers of our current ways of thinking, feeling, deciding, and experiencing the world around us. The deep structure is the enormous part of the iceberg that is hidden underwater.

That part can represent great strength, endurance, and possibility. It can also be very unknown, dangerous, and limiting. How well we understand ourselves and what we do with that understanding will determine how much we limit our lives or whether we approach the limits of our human possibilities.

Using Personal Insight to Develop Leadership Skills

Twenty years ago, I did not know myself very well. I knew about my surface structure and very little about my deep structure. That knowledge got a huge jumpstart in a leadership workshop with Brian DesRoches, Phd.

Brian artfully blended the use of assessments, the teaching of contemporary brain science and modern psychology, as well as small group experiences to help each of us deepen and broaden our understanding of ourselves.

Subsequently, my professional coach has helped me to continue that development. Just as we rely on superb clinical teachers to develop our clinical skill sets, this kind of work requires the expertise of a trusted professional. That kind of helping relationship provides insights, observations, expertise, experience, and accountability.

Each of us needs this to see ourselves as we truly are. In my view, it is necessary to have professional expertise to grow your understanding of yourself. Knowing yourself is the foundation of change. You can’t start soon enough. There are no substitutes. It requires collaboration, intention, and patience.

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Edwin "Mac" McDonald DDS

Dr. Edwin A. McDonald III received his Bachelor of Science degree in Chemistry and Economics from Midwestern State University. He earned his DDS degree from the University of Texas Dental Branch at Houston. Dr. McDonald has completed extensive training in dental implant dentistry through the University of Florida Center for Implant Dentistry. He has also completed extensive aesthetic dentistry training through various programs including the Seattle Institute, The Pankey Institute and Spear Education. Mac is a general dentist in Plano Texas. His practice is focused on esthetic and restorative dentistry. He is a visiting faculty member at the Pankey Institute. Mac also lectures at meetings around the country and has been very active with both the Dallas County Dental Association and the Texas Dental Association. Currently, he is a student in the Naveen Jindal School of Business at the University of Texas at Dallas pursuing a graduate certificate in Executive and Professional Coaching. With Dr. Joel Small, he is co-founder of Line of Sight Coaching, dedicated to helping healthcare professionals develop leadership and coaching skills that improve the effectiveness, morale and productivity of their teams.

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