What Type of Patient Relationship Distinguishes a Health-Centered Dental Practice?
I think all dentists would agree that mutually beneficial and enjoyable relationships with patients are key to a dental practice’s
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Patient Communication
Trusting Dental Patient Intuition
I had a great reminder recently while I was working with a patient that listening to patients’ intuitions and beliefs
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My Patient Ron
We had another interesting week at the dental office when a patient (I’ll call Ron) came in. Ron has been
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The Wonder of Relevant Examples – Part 2
One evening I was seated next to a new acquaintance at a dinner party. As we began the conversation, I
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The Wonder of Relevant Examples – Part 1
Doctor L.D. Pankey would often say to me, “Communicate with others by making your examples relevant to the other person’s
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Staying in the Question – Part 2
Staying in the question — staying curious about what more you can learn about each dental patient and the intention
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3 Tips that Have Helped Me Manage Emergency Appointments
Here are three tips that have helped me in organizing my practice so we can best manage same-day emergency patients
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Your Patients Want to Know You Are Thinking of Them During the Holidays
When leaves are turning red and yellow and grasses are turning shades of pink and brown, most of us start
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Check-In and Debrief at the Dental Visit
When I think of the small things my practice does on an everyday basis that have a big impact on
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The Surprising Impact of Flavored Topical Anesthetic
When I bought my dental practice in Glendale, Arizona, eight years ago, they were offering patients a choice of flavors
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Your Patients Want to Know…How to Better Control Diabetes through Oral Health
When it comes to diabetes, let your patients know about the impact oral inflammation can have on their health. Explain
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