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Patient Communication

Communication Materials 

The Surprising Impact of Flavored Topical Anesthetic

July 8, 2020 Lee Ann Brady DMD 5 Comments Communication, Doctor-Patient Relationship, Flavored Topical Anesthetic, Patient Communication

When I bought my dental practice in Glendale, Arizona, eight years ago, they were offering patients a choice of flavors

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Communication Oral Health 

Your Patients Want to Know…How to Better Control Diabetes through Oral Health

October 23, 2019October 23, 2019 Deborah Bush, MA 1 Comment Diabetes, Gum Inflammation, Healthy Regimen, Oral Health, Patient Communication

When it comes to diabetes, let your patients know about the impact oral inflammation can have on their health. Explain

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Communication Practice Management 

How to Have Meaningful Discussions

February 3, 2019February 4, 2019 Bill Gregg DDS 1 Comment Communication, Listening, Patient Communication

It’s critical to have discussions with team members about what behavioral influence entails. Behavioral conversations are efforts with patients to

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Esthetics Treatment Planning 

Anterior Segment Aesthetic Ratio

January 21, 2019January 21, 2019 Lee Ann Brady DMD 0 Comments Aesthetics, Patient Communication, treatment planning

Aesthetic Zone ratios is one of many ways to evaluate the appearance of a patients smile, and also to plan

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Esthetics Treatment Planning 

Anterior Aesthetic Zone Ratio

January 15, 2019January 13, 2019 Lee Ann Brady DMD 0 Comments Aesthetics, Ownership, Patient Communication, treatment planning

There are many different ways to assess and diagnose the aesthetics of a smile. I love learning a different approach,

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Communication Treatment Planning 

The Patient’s Journey

October 24, 2018October 22, 2018 Mark Murphy DDS 0 Comments case acceptance, Communication, Patient Communication

Providing healthier mouths to patients and doing more fulfilling dentistry (and making more money as a result) are admirable goals

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Communication 

Becoming More Trustworthy

August 31, 2018August 22, 2018 Edwin "Mac" McDonald DDS 1 Comment Communication, Know Your Patient, leadership, Listening, Patient Communication

Trust is a central facet of human interaction, one that cannot be ignored in a dental or business setting. This

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Communication Practice Management 

Become a World-Class Listener Part 2

August 13, 2018July 17, 2018 Bill Gregg DDS 1 Comment Communication, Patient Communication, relationship

Listening is a skill everyone likes to talk about but very few actually know how to enact. It’s more challenging

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Communication Practice Management 

Become a World-Class Listener Part 1

August 10, 2018July 17, 2018 Bill Gregg DDS 1 Comment Communication, Listening, Patient Communication, relationship

Dr. Pankey had an advantage most of us do not that made him a world-class listener. Often labeled a disability,

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Communication Practice Management 

How to Show You Care

May 10, 2018May 10, 2018 Mary Osborne RDH 0 Comments Listening, Patient Communication, patient satisfaction

Our good intentions and true thoughts surrounding a difficult situation with a patient can get lost in the communication process.

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Communication Practice Management 

In the Details: Personal Patient Care

May 9, 2018May 10, 2018 DeAnne Blazek DDS 0 Comments Know Your Patient, Listening, New Patients, Patient Communication

Throughout my dental hygiene, dental school, and residency programs, I was blessed to have exceptional instructors and role models. All

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ADA CERP Recognition


The Pankey Institute is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

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