The Never-Ending Patient Interview
In the year 1958, Dr. L. D. Pankey asked one of his most devout students to join him and teach
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Patient Communication
Understanding Smiles Part 1
Smile behavior is influenced by the individual’s feelings about their smile. Smiles are an integral part of human communication. They
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The Art of Influencing Our Patients Part 4: An Opportunity to Collaborate
After practicing dental hygiene for more than twenty years, I went to work in the office of Dr. Doug Roth
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The Art of Influencing Our Patients Part 2: An Opportunity to Develop Patient Understanding & Confidence
In dentistry, we’re clear about the connections among the teeth, the muscles, the bone, and the joints—and how all these
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True Listening in the Pre-Exam Interview
An essential technique in effective listening with new patients involves an interviewing discipline known as “bracketing.” Psychiatrist and author M.
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Tips for Being More Present with Patients
Tip 1: Develop the Habit of Clearing Your Mind as Your Move from Patient to Patient One of the hardest
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Setting The Stage at Every Dental Visit
I have spent the last 27 years developing my abilities to restore patients to the dental health they desire. One
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Staying in the Question – Part 3
Ask One More Question One of the ways I have learned to Stay in the Question is to practice asking
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What Type of Patient Relationship Distinguishes a Health-Centered Dental Practice?
I think all dentists would agree that mutually beneficial and enjoyable relationships with patients are key to a dental practice’s
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Trusting Dental Patient Intuition
I had a great reminder recently while I was working with a patient that listening to patients’ intuitions and beliefs
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My Patient Ron
We had another interesting week at the dental office when a patient (I’ll call Ron) came in. Ron has been
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