Gratitude and Appreciation
One day an elderly woman came into the office without an appointment. Mrs. Blanchard was a tall woman wearing a
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Pankey Philosophy
Believe in Your Ideas. Believe in Yourself.
“Whatever the mind of man can conceive and believe, it can achieve.” — Napoleon Hill When L.D. Pankey was developing
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Dear New Associate
A great doctor-patient relationship is the key to delivering quality care. The ideal model to help people move toward optimal
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Staying in the Question – Part 3
Ask One More Question One of the ways I have learned to Stay in the Question is to practice asking
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What Type of Patient Relationship Distinguishes a Health-Centered Dental Practice?
I think all dentists would agree that mutually beneficial and enjoyable relationships with patients are key to a dental practice’s
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Trusting Dental Patient Intuition
I had a great reminder recently while I was working with a patient that listening to patients’ intuitions and beliefs
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My Patient Ron
We had another interesting week at the dental office when a patient (I’ll call Ron) came in. Ron has been
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The Wonder of Relevant Examples – Part 2
One evening I was seated next to a new acquaintance at a dinner party. As we began the conversation, I
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Your Patients Want to Know About the CPAP Alternative
Most people who seek help for a sleep breathing disorder like snoring or sleep apnea are diagnosed by a sleep
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An Abridged Biography of L.D. Pankey
In 1999, I participated in the writing of a 500-word bio of Dr. Lindsey Dewey Pankey, Sr. for his posthumous
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Slip Slidin’ Away
If you watch one episode of Gordon Ramsay’s Kitchen Nightmares, you will see a repeating theme. Previously great restaurants have
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