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Listening

Dentistry Treatment Planning 

Acute Versus Chronic Dental Pain During COVID-19

Lee Ann Brady DMD 0 Comments Acute Pain, Chronic Pain, Communication, Covid-19, Doctor-Patient Relationship, Listening, treatment planning

During this time, while we are working through COVID-19 in our dental practices, some of you are helping patients in

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Communication Practice Management 

How to Have Meaningful Discussions

Bill Gregg DDS 1 Comment Communication, Listening, Patient Communication

It’s critical to have discussions with team members about what behavioral influence entails. Behavioral conversations are efforts with patients to

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Communication 

Becoming More Trustworthy

Edwin "Mac" McDonald DDS 1 Comment Communication, Know Your Patient, leadership, Listening, Patient Communication

Trust is a central facet of human interaction, one that cannot be ignored in a dental or business setting. This

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Communication Practice Management 

Become a World-Class Listener Part 1

Bill Gregg DDS 1 Comment Communication, Listening, Patient Communication, relationship

Dr. Pankey had an advantage most of us do not that made him a world-class listener. Often labeled a disability,

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Communication Practice Management 

Trust in the First 10 Seconds

Bill Gregg DDS 0 Comments Communication, Listening, relationship

Do you want to develop an emotionally engaged, relationship-based practice where people choose you over the insurance-driven option? It is

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Communication Practice Management 

How to Show You Care

Mary Osborne RDH 0 Comments Listening, Patient Communication, patient satisfaction

Our good intentions and true thoughts surrounding a difficult situation with a patient can get lost in the communication process.

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Communication Practice Management 

In the Details: Personal Patient Care

DeAnne Blazek DDS 0 Comments Know Your Patient, Listening, New Patients, Patient Communication

Throughout my dental hygiene, dental school, and residency programs, I was blessed to have exceptional instructors and role models. All

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Communication Practice Management 

The Power of Listening in a Pre-Clinical Interview

Pankey Gram 0 Comments Listening, Pankey Philosophy, Patient Communication

A key tenant of Pankey philosophy is to know your patient before you treat them. It’s one of the most

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Communication Practice Management 

Harness the Language of Health

Pankey Gram 0 Comments Health, Listening, NP Interview

Many dentist-patient interactions operate under the assumption of limited time on our part and limited ability to accurately explain on

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ADA CERP Recognition


The Pankey Institute is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

The Pankey Institute

The Pankey Institute
One Crandon Boulevard
Key Biscayne, FL 33149

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