Acute Versus Chronic Dental Pain During COVID-19
During this time, while we are working through COVID-19 in our dental practices, some of you are helping patients in
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Listening
How to Have Meaningful Discussions
It’s critical to have discussions with team members about what behavioral influence entails. Behavioral conversations are efforts with patients to
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Becoming More Trustworthy
Trust is a central facet of human interaction, one that cannot be ignored in a dental or business setting. This
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Become a World-Class Listener Part 1
Dr. Pankey had an advantage most of us do not that made him a world-class listener. Often labeled a disability,
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Trust in the First 10 Seconds
Do you want to develop an emotionally engaged, relationship-based practice where people choose you over the insurance-driven option? It is
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How to Show You Care
Our good intentions and true thoughts surrounding a difficult situation with a patient can get lost in the communication process.
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In the Details: Personal Patient Care
Throughout my dental hygiene, dental school, and residency programs, I was blessed to have exceptional instructors and role models. All
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The Power of Listening in a Pre-Clinical Interview
A key tenant of Pankey philosophy is to know your patient before you treat them. It’s one of the most
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Harness the Language of Health
Many dentist-patient interactions operate under the assumption of limited time on our part and limited ability to accurately explain on
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