Listening Archives

Acute Versus Chronic Dental Pain During COVID-19

During this time, while we are working through COVID-19 in our dental practices, some of you are helping patients in

It’s critical to have discussions with team members about what behavioral influence entails. Behavioral conversations are efforts with patients to

Trust is a central facet of human interaction, one that cannot be ignored in a dental or business setting. This

Dr. Pankey had an advantage most of us do not that made him a world-class listener. Often labeled a disability,

Do you want to develop an emotionally engaged, relationship-based practice where people choose you over the insurance-driven option? It is

Our good intentions and true thoughts surrounding a difficult situation with a patient can get lost in the communication process.

Throughout my dental hygiene, dental school, and residency programs, I was blessed to have exceptional instructors and role models. All

A key tenant of Pankey philosophy is to know your patient before you treat them. It’s one of the most

Many dentist-patient interactions operate under the assumption of limited time on our part and limited ability to accurately explain on