What Type of Patient Relationship Distinguishes a Health-Centered Dental Practice?
I think all dentists would agree that mutually beneficial and enjoyable relationships with patients are key to a dental practice’s
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Doctor-Patient Relationship
Trusting Dental Patient Intuition
I had a great reminder recently while I was working with a patient that listening to patients’ intuitions and beliefs
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My Patient Ron
We had another interesting week at the dental office when a patient (I’ll call Ron) came in. Ron has been
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The Wonder of Relevant Examples – Part 2
One evening I was seated next to a new acquaintance at a dinner party. As we began the conversation, I
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The Wonder of Relevant Examples – Part 1
Doctor L.D. Pankey would often say to me, “Communicate with others by making your examples relevant to the other person’s
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Staying in the Question – Part 2
Staying in the question — staying curious about what more you can learn about each dental patient and the intention
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Acute Versus Chronic Dental Pain During COVID-19
During this time, while we are working through COVID-19 in our dental practices, some of you are helping patients in
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The Surprising Impact of Flavored Topical Anesthetic
When I bought my dental practice in Glendale, Arizona, eight years ago, they were offering patients a choice of flavors
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Miracle Makers
As the Pankey community begins to re-open its practices, reports indicate that most patients are responding with high levels of
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Self-Discovery During Social Distancing
It may not be this week. It may be next before you have a practice continuation plan in place and
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Should Dentistry Be in the Airway Business?
We are bombarded weekly with ads for this or that course in “airway management” or “how to make money treating sleep
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