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Customer Service

Communication Practice Management 

On Providing a Fix vs an Experience: Part 3

Will Kelly DMD 0 Comments co-discovery, Customer Service, experience

There are three words on my business card that may seem obscure to patients at first. These words, which come

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Practice Management Uncategorized 

Why Your Team Is Critical to Delivering Exceptional Service: Part 2

Mary Osborne RDH 0 Comments Customer Service, Team

Exceptional service is more than just a set of benchmarks we strive to reach in the dental practice daily. It’s

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Practice Management 

Why Your Team Is Critical to Delivering Exceptional Service: Part 1

Mary Osborne RDH 0 Comments Customer Service, Team

No dentist is an island, which is why you’re always hearing about the importance of your team. It’s a lesson

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ADA CERP Recognition


The Pankey Institute is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

The Pankey Institute

The Pankey Institute
One Crandon Boulevard
Key Biscayne, FL 33149

Toll-free: 1.800.4PANKEY (1.800.472.6539)
Phone: 305.428.5500
Fax: 305.428.5567

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