Empathizing…an Act of Caring
It seems that “empathy” has become one of the most popular buzzwords in dentistry, and in spite of the popularity
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Communication
The Value of a Written a Philosophy Statement
When asked about The Pankey Philosophy, L.D. Pankey famously responded, “What do you mean when you ask me about The
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We’re There for You!
How many of us have had a patient call who was really upset with us or our office? The other
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The Economics of Great Communication — Part 2
The steps I’m outlining here are not a list of transactional procedures. Rather, they are transformational life-changing concepts. My hope
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The Economics of Great Communication – Part 1
On October 1, 2018, I retired from my solo private practice of twenty-eight years in the rural town of Wolfeboro,
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How to Have Meaningful Discussions
It’s critical to have discussions with team members about what behavioral influence entails. Behavioral conversations are efforts with patients to
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All Teams Need Continuous Development
It was August of 1995 when I walked through the doors of the Pankey Institute for the very first time.
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On Leading Others Effectively
Once you want to be a leader and you know yourself well enough, you’re ready to move on to helping
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Willing and Able to Influence Behavior
I have heard many dentists say in one way or another that they are not leaders or don’t want to
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ABCs of Dental Office Organization: Part 2
The ABCs of dental office organization tell us how to prioritize our time, energy, and resources so that we can
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Understanding the Hygienist’s Expertise
It’s important to consider your hygienists as autonomous skilled professionals independent from your management. Of course, as the leader you
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