Trusting Dental Patient Intuition
I had a great reminder recently while I was working with a patient that listening to patients’ intuitions and beliefs
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Communication
My Patient Ron
We had another interesting week at the dental office when a patient (I’ll call Ron) came in. Ron has been
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The Wonder of Relevant Examples – Part 2
One evening I was seated next to a new acquaintance at a dinner party. As we began the conversation, I
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The Wonder of Relevant Examples – Part 1
Doctor L.D. Pankey would often say to me, “Communicate with others by making your examples relevant to the other person’s
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The Examination Is Sacred Time
Here I share abridged excerpts from my newest book The Porch: A Dental Fable to illustrate why the new patient
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Staying in the Question – Part 2
Staying in the question — staying curious about what more you can learn about each dental patient and the intention
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Staying in the Question – Part 1
The art of helping our patients develop ownership of their present condition and their desires for their dental health is
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Conversational Recall
Over the past few months, I’ve had a series of coaching sessions with frustrated dentists due to many of their
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Slip Slidin’ Away
If you watch one episode of Gordon Ramsay’s Kitchen Nightmares, you will see a repeating theme. Previously great restaurants have
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Acute Versus Chronic Dental Pain During COVID-19
During this time, while we are working through COVID-19 in our dental practices, some of you are helping patients in
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Visit Your Dental Lab
Recently I went and spent time at the lab of my dental lab technician. I had heard that this was
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