How to Have Meaningful Discussions
It’s critical to have discussions with team members about what behavioral influence entails. Behavioral conversations are efforts with patients to
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Communication
All Teams Need Continuous Development
It was August of 1995 when I walked through the doors of the Pankey Institute for the very first time.
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On Leading Others Effectively
Once you want to be a leader and you know yourself well enough, you’re ready to move on to helping
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Willing and Able to Influence Behavior
I have heard many dentists say in one way or another that they are not leaders or don’t want to
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ABCs of Dental Office Organization: Part 2
The ABCs of dental office organization tell us how to prioritize our time, energy, and resources so that we can
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Understanding the Hygienist’s Expertise
It’s important to consider your hygienists as autonomous skilled professionals independent from your management. Of course, as the leader you
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Where Hygienists Fit In
How you help patients become healthier in your practice is a big question. That’s even more true when the role
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Case Study: Great Patient Expectations
Every successful dental case begins with a conversation. A Case of Great Dental Expectations “So what should we do next?”
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The Patient’s Journey
Providing healthier mouths to patients and doing more fulfilling dentistry (and making more money as a result) are admirable goals
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Becoming More Trustworthy
Trust is a central facet of human interaction, one that cannot be ignored in a dental or business setting. This
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Become a World-Class Listener Part 2
Listening is a skill everyone likes to talk about but very few actually know how to enact. It’s more challenging
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