Communication Archives

People Over Policies

March 16, 2020 Paul Henny DDS 0 Comments Communication, Emotions

Emotions can flare up rather unexpectedly. When it comes to our patients, we need to have our antenna up and

Your Patients Want to Know… All Team Members Care About Them

January 31, 2020 Deborah Bush, MA 0 Comments Building Relationships, Communication, Dental Experience, Doctor-Patient Relationship, Know Your Patient, Relationship-based, The Golden Rule

Every one of you knows from your own experience with care providers that you want to have complete trust in them before accepting their recommended treatment. Your dental patients are no different, and

Practice Management

Perseverance

December 16, 2019December 16, 2019 Paul Henny DDS 0 Comments Communication, Connect, Dream, Perseverance, Success, vision

According to Markus Zusak, author of The Book Thief, he had to rewrite his book 150-200 times until he was

Communication Pankey Philosophy Practice Management

Five Keys to Success

October 8, 2019 Paul Henny DDS 1 Comment Communication, Dental Mastery

I’d like to tell you about my neighbor up here on Bent Mountain. His name is Mike Stockton. He personally

Communication

Here. Now.

September 23, 2019 Paul Henny DDS 0 Comments Communication, Know Yourself, Mindfulness, Relationship-Driven Practice

While communicating, we can learn to become more mindful of the emotions which are rising up in our body and

Communication Dentistry

Empathizing…an Act of Caring

July 22, 2019 Paul Henny DDS 0 Comments Communication, dentistry, Doctor-Patient Relationship, Empathizing

It seems that “empathy” has become one of the most popular buzzwords in dentistry, and in spite of the popularity

Communication Practice Management

The Value of a Written a Philosophy Statement

July 1, 2019 Paul Henny DDS 0 Comments Communication, L.D.Pankey, pankey, Pankey Philosophy, philosophy, Practice Management

When asked about The Pankey Philosophy, L.D. Pankey famously responded, “What do you mean when you ask me about The

Communication Dentistry

We’re There for You!

June 27, 2019 Michael J. Scherb, DMD 0 Comments Communication, Helping, Patient Care, trust

How many of us have had a patient call who was really upset with us or our office? The other

Communication

The Economics of Great Communication — Part 2

June 3, 2019 Robert Maguire, DDS, MASCL 2 Comments Communication, dentistry, DISC personality assessment, Financial Success, Private Dental Practice

The steps I’m outlining here are not a list of transactional procedures. Rather, they are transformational life-changing concepts. My hope

Communication Financial Management

The Economics of Great Communication – Part 1

May 31, 2019 Robert Maguire, DDS, MASCL 1 Comment Communication, dentistry, Financial Success, Private Dental Practice

On October 1, 2018, I retired from my solo private practice of twenty-eight years in the rural town of Wolfeboro,

Communication Practice Management

How to Have Meaningful Discussions

February 3, 2019February 4, 2019 Bill Gregg DDS 1 Comment Communication, Listening, Patient Communication

It’s critical to have discussions with team members about what behavioral influence entails. Behavioral conversations are efforts with patients to

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