Referring Your Patients to a Dentist You Trust
Referrals can be a real challenge, especially for those invested in building a strong relationship with their patients. It’s a bummer
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Practice Management
Become a World-Class Listener Part 2
Listening is a skill everyone likes to talk about but very few actually know how to enact. It’s more challenging
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Become a World-Class Listener Part 1
Dr. Pankey had an advantage most of us do not that made him a world-class listener. Often labeled a disability,
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Trust in the First 10 Seconds
Do you want to develop an emotionally engaged, relationship-based practice where people choose you over the insurance-driven option? It is
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Conscious Change Drives Results
Our behavior directly influences the results we see in our life and career. In the dental practice, recognizing the need
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The Dentist’s Leadership Role
Leadership shouldn’t be a happy accident or something you fall into simply by virtue of becoming a dentist. It should
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On Providing a Fix vs an Experience: Part 3
There are three words on my business card that may seem obscure to patients at first. These words, which come
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On Providing a Fix vs an Experience: Part 2
When a car breaks down, the way we choose to have it repaired says a lot about how much we
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On Providing a Fix vs an Experience: Part 1
What makes dental care a valued investment versus a fix patients choose begrudgingly? One morning I had an automobile breakdown
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Team vs Staff
There is a distinct difference between team versus staff. Teams work together toward a shared goal while staff are a
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Thoughts on Becoming Perfect: Part 2
Dental failure and being ‘perfect’ in patient care is a key stressor for dentists. In her first blog on this
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