Gratitude and Appreciation
One day an elderly woman came into the office without an appointment. Mrs. Blanchard was a tall woman wearing a
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Pankey Philosophy
Believe in Your Ideas. Believe in Yourself.
“Whatever the mind of man can conceive and believe, it can achieve.” — Napoleon Hill When L.D. Pankey was developing
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Staying in the Question – Part 3
Ask One More Question One of the ways I have learned to Stay in the Question is to practice asking
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Why I Focus on Health-Centered Patients
More dental leaders are blogging on the subject of leading dental patients to improved health by learning what is important
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What The Pankey Institute Means to Me
The Pankey Institute is the world’s oldest, most prestigious learning center for advanced dentistry. Our Traverse City, Michigan dental practice
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What Type of Patient Relationship Distinguishes a Health-Centered Dental Practice?
I think all dentists would agree that mutually beneficial and enjoyable relationships with patients are key to a dental practice’s
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Trusting Dental Patient Intuition
I had a great reminder recently while I was working with a patient that listening to patients’ intuitions and beliefs
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My Patient Ron
We had another interesting week at the dental office when a patient (I’ll call Ron) came in. Ron has been
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Creating A Relationship Based Life – A True Story
New Patients / Patients of Record Often a dentist or team member can believe: A new patient or patient of
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The Role of Gratitude in Dental Practice
According to a recent survey released by the John Templeton Foundation, people are less likely to feel or express gratitude
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A Sturdy Foundation for Relationships
What would you like to build your relationships upon in your practice? With all the attention that is paid to
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