Referring Your Patients to a Dentist You Trust
Referrals can be a real challenge, especially for those invested in building a strong relationship with their patients. It’s a bummer
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Communication
Becoming More Trustworthy
Trust is a central facet of human interaction, one that cannot be ignored in a dental or business setting. This
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Become a World-Class Listener Part 2
Listening is a skill everyone likes to talk about but very few actually know how to enact. It’s more challenging
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Become a World-Class Listener Part 1
Dr. Pankey had an advantage most of us do not that made him a world-class listener. Often labeled a disability,
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Trust in the First 10 Seconds
Do you want to develop an emotionally engaged, relationship-based practice where people choose you over the insurance-driven option? It is
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On Providing a Fix vs an Experience: Part 3
There are three words on my business card that may seem obscure to patients at first. These words, which come
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On Providing a Fix vs an Experience: Part 2
When a car breaks down, the way we choose to have it repaired says a lot about how much we
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On Providing a Fix vs an Experience: Part 1
What makes dental care a valued investment versus a fix patients choose begrudgingly? One morning I had an automobile breakdown
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Case Acceptance Strategies: Encouraging Understanding and Individualization
Consistent case acceptance is a skill it can take years to develop. Part of the reason it can seem so
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An Occlusion-Focused Hygiene Exam
During an occlusion-focused hygiene exam, there are certain things the hygienist should pinpoint. This will help them develop a deeper
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Powerful Questions in a Pre-Clinical Dental Conversation
As a maximizer, I’m always tweaking processes to try to make things a little better. A few years back on the
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