Trust in Relationship-Based Practices
What is trust and why does it matter in the relationship-based practice? Writer and public speaker Steven M. R. Covey
Read more
Communication
Perio Screening vs Assessment
Time is a major priority in the thriving dental practice. Balancing the need for comprehensive care with the efficiency necessary
Read more
The Patient’s Journey
Providing healthier mouths to patients and doing more fulfilling dentistry (and making more money as a result) are admirable goals
Read more
Referring Your Patients to a Dentist You Trust
Referrals can be a real challenge, especially for those invested in building a strong relationship with their patients. It’s a bummer
Read more
Becoming More Trustworthy
Trust is a central facet of human interaction, one that cannot be ignored in a dental or business setting. This
Read more
Become a World-Class Listener Part 2
Listening is a skill everyone likes to talk about but very few actually know how to enact. It’s more challenging
Read more
Become a World-Class Listener Part 1
Dr. Pankey had an advantage most of us do not that made him a world-class listener. Often labeled a disability,
Read more
Trust in the First 10 Seconds
Do you want to develop an emotionally engaged, relationship-based practice where people choose you over the insurance-driven option? It is
Read more
On Providing a Fix vs an Experience: Part 3
There are three words on my business card that may seem obscure to patients at first. These words, which come
Read more
On Providing a Fix vs an Experience: Part 2
When a car breaks down, the way we choose to have it repaired says a lot about how much we
Read more
On Providing a Fix vs an Experience: Part 1
What makes dental care a valued investment versus a fix patients choose begrudgingly? One morning I had an automobile breakdown
Read more