My Patient Ron
We had another interesting week at the dental office when a patient (I’ll call Ron) came in. Ron has been
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Communication
The Wonder of Relevant Examples – Part 2
One evening I was seated next to a new acquaintance at a dinner party. As we began the conversation, I
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The Wonder of Relevant Examples – Part 1
Doctor L.D. Pankey would often say to me, “Communicate with others by making your examples relevant to the other person’s
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Staying in the Question – Part 1
The art of helping our patients develop ownership of their present condition and their desires for their dental health is
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Discussing the Topic of Anti-Inflammatory Foods with Patients
Both periodontal disease and TMD are inflammatory disorders. We have lots of dental patients who are suffering from the effects
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Conversational Recall
Over the past few months, I’ve had a series of coaching sessions with frustrated dentists due to many of their
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Check-In and Debrief at the Dental Visit
When I think of the small things my practice does on an everyday basis that have a big impact on
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The B-A-G Reflection Process
For years now, I have followed this simple reflective process. I hope it proves to be helpful for you in your personal
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On Addressing Traumatic Experiences
When we have experienced a deeply traumatic event, such as an emotionally laden death, or the near-death of a family
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Visit Your Dental Lab
Recently I went and spent time at the lab of my dental lab technician. I had heard that this was
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The Four Universal Promises of Leadership – Part 4
In previous parts of this series, we looked at a definition of leadership, the commitment it requires, and the first
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