Selling Dentistry
Janet Hagerman’s book, Selling Dentistry – Ethically, Elegantly, Effectively, presents a provocative and compelling analysis of how sales opportunities are
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Communication
The Quest for Meaning Part 2
Viktor Frankl believed the key to the successful creation of a happy and successful life was to aim toward a
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A Change in Behavior Begins with a Change in Belief
Three-quarters of human brain growth takes place in the first three years of life. And that represents almost everything except
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Empathizing…an Act of Caring
It seems that “empathy” has become one of the most popular buzzwords in dentistry, and in spite of the popularity
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Building a Culture of Agreement
Enabling Your Team to Bring Their Best to Collaborative Problem Solving One day, several years ago, our dental practice was
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The Value of a Written a Philosophy Statement
When asked about The Pankey Philosophy, L.D. Pankey famously responded, “What do you mean when you ask me about The
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We’re There for You!
How many of us have had a patient call who was really upset with us or our office? The other
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The Economics of Great Communication — Part 2
The steps I’m outlining here are not a list of transactional procedures. Rather, they are transformational life-changing concepts. My hope
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The Economics of Great Communication – Part 1
On October 1, 2018, I retired from my solo private practice of twenty-eight years in the rural town of Wolfeboro,
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Who Tells Your Story?
Lin-Manuel Miranda concludes his iconic musical Hamilton with a piece titled, “Who Lives, Who Dies, Who Tells Your Story.” The
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How to Have Meaningful Discussions
It’s critical to have discussions with team members about what behavioral influence entails. Behavioral conversations are efforts with patients to
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