Communication Archives - PankeyGram

Guard Your Heart

Edwin "Mac" McDonald DDS 1 Comment

All of you have heard me quote the famous proverb: “Guard your heart for it is the wellspring of life.”

Communication Pankey Philosophy

My Patient Ron

Paul Henny DDS 0 Comments Communication, Doctor-Patient Relationship, Pankey Philosophy, Patient Communication

We had another interesting week at the dental office when a patient (I’ll call Ron) came in. Ron has been

The Wonder of Relevant Examples – Part 2

Richard Green DDS MBA 1 Comment Communication, Doctor-Patient Relationship, leadership, Pankey Philosophy, Patient Communication, Team

One evening I was seated next to a new acquaintance at a dinner party. As we began the conversation, I

The Wonder of Relevant Examples – Part 1

Richard Green DDS MBA 1 Comment Communication, dentistry, Doctor-Patient Relationship, leadership, Patient Communication, Team

Doctor L.D. Pankey would often say to me, “Communicate with others by making your examples relevant to the other person’s

Staying in the Question – Part 1

Mary Osborne RDH 0 Comments Attitude, Communication, Skill, Staying In The Question, Team

The art of helping our patients develop ownership of their present condition and their desires for their dental health is

Discussing the Topic of Anti-Inflammatory Foods with Patients

Lee Ann Brady DMD 0 Comments Anti-Inflammatory Food, Dietary, Nutrition, periodontal disease, TMD

Both periodontal disease and TMD are inflammatory disorders. We have lots of dental patients who are suffering from the effects

Conversational Recall

Sheri Kay RDH 1 Comment Communication, Conversational Recall, Dental Team, leadership, Success

Over the past few months, I’ve had a series of coaching sessions with frustrated dentists due to many of their

Communication Team

Check-In and Debrief at the Dental Visit

Mark Kleive DDS 3 Comments Dental Check-In, Patient Care, Patient Communication, Patient Understanding, Patients, Practice Style

When I think of the small things my practice does on an everyday basis that have a big impact on

The B-A-G Reflection Process

Bill Gregg DDS 2 Comments Accomplishments, Apply Your Knowledge, Blessings, Goals, Know Your Patient, know your work, Knowing Yourself

For years now, I have followed this simple reflective process. I hope it proves to be helpful for you in your personal

On Addressing Traumatic Experiences

Paul Henny DDS 1 Comment CoDiscovery, Covid-19, health-centered, Relationship-based, Trauma, Understanding

When we have experienced a deeply traumatic event, such as an emotionally laden death, or the near-death of a family

Communication Team

Visit Your Dental Lab

Kelley Brummett DMD 2 Comments Communication, Dental Lab, Dental Laboratory, Dental Technician, Relationship-based

Recently I went and spent time at the lab of my dental lab technician. I had heard that this was

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