True Listening in the Pre-Exam Interview
An essential technique in effective listening with new patients involves an interviewing discipline known as “bracketing.” Psychiatrist and author M.
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Communication
Tips for Being More Present with Patients
Tip 1: Develop the Habit of Clearing Your Mind as Your Move from Patient to Patient One of the hardest
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The Importance of the Pre-clinical Interview
Occasionally we discover that we are not the right dental team for a particular patient or that the patient is
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Guard Your Heart
All of you have heard me quote the famous proverb: “Guard your heart for it is the wellspring of life.”
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My Patient Ron
We had another interesting week at the dental office when a patient (I’ll call Ron) came in. Ron has been
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The Wonder of Relevant Examples – Part 2
One evening I was seated next to a new acquaintance at a dinner party. As we began the conversation, I
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The Wonder of Relevant Examples – Part 1
Doctor L.D. Pankey would often say to me, “Communicate with others by making your examples relevant to the other person’s
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Staying in the Question – Part 1
The art of helping our patients develop ownership of their present condition and their desires for their dental health is
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Discussing the Topic of Anti-Inflammatory Foods with Patients
Both periodontal disease and TMD are inflammatory disorders. We have lots of dental patients who are suffering from the effects
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Conversational Recall
Over the past few months, I’ve had a series of coaching sessions with frustrated dentists due to many of their
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Check-In and Debrief at the Dental Visit
When I think of the small things my practice does on an everyday basis that have a big impact on
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