Building a Culture of Agreement
Enabling Your Team to Bring Their Best to Collaborative Problem Solving One day, several years ago, our dental practice was
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Communication
The Value of a Written a Philosophy Statement
When asked about The Pankey Philosophy, L.D. Pankey famously responded, “What do you mean when you ask me about The
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We’re There for You!
How many of us have had a patient call who was really upset with us or our office? The other
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The Economics of Great Communication — Part 2
The steps I’m outlining here are not a list of transactional procedures. Rather, they are transformational life-changing concepts. My hope
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The Economics of Great Communication – Part 1
On October 1, 2018, I retired from my solo private practice of twenty-eight years in the rural town of Wolfeboro,
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Who Tells Your Story?
Lin-Manuel Miranda concludes his iconic musical Hamilton with a piece titled, “Who Lives, Who Dies, Who Tells Your Story.” The
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How to Have Meaningful Discussions
It’s critical to have discussions with team members about what behavioral influence entails. Behavioral conversations are efforts with patients to
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On Leading Others Effectively
Once you want to be a leader and you know yourself well enough, you’re ready to move on to helping
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ABCs of Dental Office Organization: Part 2
The ABCs of dental office organization tell us how to prioritize our time, energy, and resources so that we can
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Case Study: Great Patient Expectations
Every successful dental case begins with a conversation. A Case of Great Dental Expectations “So what should we do next?”
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Trust in Relationship-Based Practices
What is trust and why does it matter in the relationship-based practice? Writer and public speaker Steven M. R. Covey
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