On Addressing Traumatic Experiences
When we have experienced a deeply traumatic event, such as an emotionally laden death, or the near-death of a family
Read more
Communication
The Four Universal Promises of Leadership – Part 4
In previous parts of this series, we looked at a definition of leadership, the commitment it requires, and the first
Read more
We All Need Personal Power
Life is a lot like a game, it’s a series of physical, emotional, and financial interactions with our environment and
Read more
The Four Universal Promises of Leadership – Part 3
In previous parts of this series we looked at leadership, the self-commitment it requires, and the first of four universal
Read more
The Surprising Impact of Flavored Topical Anesthetic
When I bought my dental practice in Glendale, Arizona, eight years ago, they were offering patients a choice of flavors
Read more
The Four Universal Promises of Leadership - Part 2
In Part 1 of this series, I introduced you to a discussion about leadership and four universal promises of leadership. My next goal is to
Read more
The Four Universal Promises of Leadership - Part 1
Warren Bennis, in his book, On Becoming A Leader, says, ”Becoming a leader is synonymous with becoming yourself. It is precisely that simple, and it’s also that
Read more
The Journey of Uncharted Waters? Really?
As I watched the pandemic unfold from my vantage point in New Jersey, somehow the innocence of a child passed
Read more
People Over Policies
Emotions can flare up rather unexpectedly. When it comes to our patients, we need to have our antenna up and
Read more
Your Patients Want to Know… All Team Members Care About Them
Every one of you knows from your own experience with care providers that you want to have complete trust in them before accepting their recommended treatment. Your dental patients are no different, and
Read more