True Listening in the Pre-Exam Interview
An essential technique in effective listening with new patients involves an interviewing discipline known as “bracketing.” Psychiatrist and author M.
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Author: Paul Henny DDS
A Meditation on the Personalities of Dentists
Introversion and extroversion are psychological preferences first outlined by Carl Jung and then implemented in psychological models such as the
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Why I Focus on Health-Centered Patients
More dental leaders are blogging on the subject of leading dental patients to improved health by learning what is important
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What Type of Patient Relationship Distinguishes a Health-Centered Dental Practice?
I think all dentists would agree that mutually beneficial and enjoyable relationships with patients are key to a dental practice’s
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My Patient Ron
We had another interesting week at the dental office when a patient (I’ll call Ron) came in. Ron has been
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The Role of Gratitude in Dental Practice
According to a recent survey released by the John Templeton Foundation, people are less likely to feel or express gratitude
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Competing with “the Corporates”
In Seth Godin’s blog, he writes: “In all markets, the market leader gets an unfair advantage. That’s because casual and
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Unwitting Barriers to Care
Few people have worked as tirelessly to advance the thinking of L.D. Pankey and Bob Barkley as Rich Green DDS,
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Bring on the New Year! It’s all about Growth.
If I were to select one word most strongly associated with a successful relationship-based, health-centered practice, it would be the
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People Change But Not Very Much
L.D. Pankey famously said, “People change but not very much,” and hearing this for the very first time represented an
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On Addressing Traumatic Experiences
When we have experienced a deeply traumatic event, such as an emotionally laden death, or the near-death of a family
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