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Author: Mary Osborne RDH

Pankey Philosophy 

Staying in the Question – Part 3

Mary Osborne RDH 0 Comments Communication, Doctor-Patient Relationship, Pankey Philosophy, Patient Communication, Question, Understand

Ask One More Question One of the ways I have learned to Stay in the Question is to practice asking

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Community 

Staying in the Question – Part 2

Mary Osborne RDH 0 Comments Communication, dentistry, Doctor-Patient Relationship, Patient Communication, Team

Staying in the question — staying curious about what more you can learn about each dental patient and the intention

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Communication 

Staying in the Question – Part 1

Mary Osborne RDH 0 Comments Attitude, Communication, Skill, Staying In The Question, Team

The art of helping our patients develop ownership of their present condition and their desires for their dental health is

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Pankey Philosophy Practice Management 

A Sturdy Foundation for Relationships

Mary Osborne RDH 0 Comments Compassion, Foundation, Relationship-Driven Practice, Relationships, values

What would you like to build your relationships upon in your practice? With all the attention that is paid to

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Practice Management 

Know Yourself

Mary Osborne RDH 5 Comments dentistry, Know Yourself, Pankey Philosophy, Self Discovery

The Least Understood Part of Dr. Pankey’s Cross I’ve always thought that the least understood and least appreciated aspect of

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Practice Management 

Understanding the Hygienist’s Expertise

Mary Osborne RDH 2 Comments Communication, Dental Hygiene, Team

It’s important to consider your hygienists as autonomous skilled professionals independent from your management. Of course, as the leader you

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Practice Management 

How to Support Your New Hygienists

Mary Osborne RDH 4 Comments Dental Hygiene, hygiene, Periodontal Diagnosis, Team

Hygienists make up a huge component of a dental practice’s atmosphere and productivity. You should be devoting plenty of time

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Practice Management 

Where Hygienists Fit In

Mary Osborne RDH 3 Comments Communication, Dental Hygiene, Team

How you help patients become healthier in your practice is a big question. That’s even more true when the role

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Practice Management 

The Dentist’s Leadership Role

Mary Osborne RDH 0 Comments Know Yourself, leadership, Practice growth, Team

Leadership shouldn’t be a happy accident or something you fall into simply by virtue of becoming a dentist. It should

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Practice Management Uncategorized 

Why Your Team Is Critical to Delivering Exceptional Service: Part 2

Mary Osborne RDH 0 Comments Customer Service, Team

Exceptional service is more than just a set of benchmarks we strive to reach in the dental practice daily. It’s

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Practice Management 

Why Your Team Is Critical to Delivering Exceptional Service: Part 1

Mary Osborne RDH 0 Comments Customer Service, Team

No dentist is an island, which is why you’re always hearing about the importance of your team. It’s a lesson

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ADA CERP Recognition


The Pankey Institute is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

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The Pankey Institute
One Crandon Boulevard
Key Biscayne, FL 33149

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