Know Yourself
The Least Understood Part of Dr. Pankey’s Cross I’ve always thought that the least understood and least appreciated aspect of
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Author: Mary Osborne RDH
Understanding the Hygienist’s Expertise
It’s important to consider your hygienists as autonomous skilled professionals independent from your management. Of course, as the leader you
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How to Support Your New Hygienists
Hygienists make up a huge component of a dental practice’s atmosphere and productivity. You should be devoting plenty of time
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Where Hygienists Fit In
How you help patients become healthier in your practice is a big question. That’s even more true when the role
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The Dentist’s Leadership Role
Leadership shouldn’t be a happy accident or something you fall into simply by virtue of becoming a dentist. It should
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Why Your Team Is Critical to Delivering Exceptional Service: Part 2
Exceptional service is more than just a set of benchmarks we strive to reach in the dental practice daily. It’s
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Why Your Team Is Critical to Delivering Exceptional Service: Part 1
No dentist is an island, which is why you’re always hearing about the importance of your team. It’s a lesson
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How to Show You Care
Our good intentions and true thoughts surrounding a difficult situation with a patient can get lost in the communication process.
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Individualizing the Hygiene Exam
The hygiene exam can be a dreaded topic in the dental practice, especially if you’ve been dodging the issue for
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Commit to Complete Patient Satisfaction
In life, there are few things that are truly a ‘guarantee.’ This word has been thrown around in sales speak
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4 Cornerstones of Successful Dentistry: Team & Growth
There are four cornerstones of dentistry that determine a balance essential for true success. In Part 1 of this series, I
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