Mary Osborne RDH, Author at PankeyGram

Staying in the Question – Part 2

Staying in the question — staying curious about what more you can learn about each dental patient and the intention

The art of helping our patients develop ownership of their present condition and their desires for their dental health is

What would you like to build your relationships upon in your practice? With all the attention that is paid to

The Least Understood Part of Dr. Pankey’s Cross I’ve always thought that the least understood and least appreciated aspect of

It’s important to consider your hygienists as autonomous skilled professionals independent from your management. Of course, as the leader you

Hygienists make up a huge component of a dental practice’s atmosphere and productivity. You should be devoting plenty of time

How you help patients become healthier in your practice is a big question. That’s even more true when the role

Leadership shouldn’t be a happy accident or something you fall into simply by virtue of becoming a dentist. It should

Exceptional service is more than just a set of benchmarks we strive to reach in the dental practice daily. It’s

No dentist is an island, which is why you’re always hearing about the importance of your team. It’s a lesson

Our good intentions and true thoughts surrounding a difficult situation with a patient can get lost in the communication process.